Ox999 Privacy Policy — Your Information Is Completely Safe With Us

1 What Information We Collect

We collect various types of information when you create an account and use our services on ox999. This data falls into two main categories:

What You Provide Directly

• Name, date of birth, and gender
• Email Address & Mobile Number
• Residential address and postal code
• National ID or passport details (for KYC verification)
• Payment method details (bKash, Nagad, Rocket, etc.)
• Records of Customer Support Interactions

Automatically Collected Information

• IP Address & Device Identification Data
• Browser type, operating system, and screen resolution
• Login times and session data on the platform
• Game History, Bets & Winnings Records
• Behavioral Data Collected via Cookies & Tracking Technologies

2 How We Use Your Information

Ox999 uses your information only for specific, legitimate purposes. The reasons we process your data are:

We do not use your information for marketing or promotional communications without your consent. You can opt out of marketing messages at any time through your account settings.

3 Cookie Policy

Ox999 uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your browser.

Cookie Type

• Essential Cookies: Required for login sessions and security purposes. These cannot be disabled.
• Functional Cookies: Remembers your preferred language, theme, and other settings.
• Analytics Cookies: Helps us understand how the platform is being used.
• Marketing Cookies: Used to show you relevant offers based on your interests (subject to your consent).

You can manage cookie preferences at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

4 Data Sharing & Disclosure

Ox999 does not sell your personal information. However, data may be shared in the following limited circumstances:

• Payment Processing Partners: Necessary information is shared with bKash, Nagad, Rocket, and banking partners to process transactions.
• KYC Verification Service: Documents may be shared with licensed verification providers to confirm your identity.
• Legal Authorities: Data may be shared with regulatory authorities when required by court order, investigation, or other legal necessity.
• Fraud Prevention Network: Where required to ensure safe gambling practices, relevant information may be shared with industry-standard self-exclusion and fraud prevention databases.

Before sharing information with any third party, we verify their privacy and security standards. All our partners are contractually obligated to keep your information confidential.

5 Data Storage & Security

Ox999 employs industry-standard technologies and processes to keep your data secure:

• Encryption: TLS 1.3 is used for all data transmission, and AES-256 encryption is applied for storage.
• Access Controls: Only authorised personnel may access the required data, and every access is logged.
• Secure Servers: All data is stored in ISO 27001 certified data centres.
• Regular Audits: Independent security experts regularly audit our systems.
• Two-Factor Authentication: 2FA can be enabled for additional account security.

Data Retention

Your information is retained for as long as your account remains active. Even after account closure, certain data — particularly financial transaction records — must be kept for typically 5–7 years due to legal obligations. Once that period expires, your data is securely deleted.

6 Your Rights

As an ox999 user, you have the following rights over your data:

To exercise any of these rights, please contact us via our support email. We will respond to your request within 30 days.

7 Children's Privacy

Ox999 is strictly for users aged 18 and above. We never knowingly collect data from anyone under 18.

Age verification is mandatory during registration. If we become aware that a minor's information has been collected inadvertently, we will immediately close the account and delete all associated data.

8 Policy Changes

Ox999 may update this Privacy Policy as needed. In the event of changes, we will:

• We will update the "Last Updated" date at the top of this page
• For significant changes, we will send a notification to your registered email address
• We will display a notification of the change when you next log in to the platform

Continued use of ox999 after any changes have been made will be considered your acceptance of the updated policy. We recommend reviewing this page regularly.

9 Get in Touch

For any questions, complaints, or requests regarding your privacy, please contact our Data Protection team:

• Email: [email protected]
• Support: View FAQ Page
• Response Time: Within 30 business days